increase revenue and GP from customers (up to 40%)
decrease customers churn level
enhance customer experience
optimize loyalty programs costs
“Loyalty program – a tool to retain and increase the number of loyal customers. Such clients not only provide significant company profits, but can also help attract new customers, suggest ways to develop the company and new products, and help to improve the company’s performance.
Understanding this, our business has become a member of the “Big Family” loyalty program. The program helps to establish constant contact with customers, encouraging bonuses, establishing ranks and so on. Over a relatively short period, the number of visitors increased by 10%, and the average check by 18%
“Satisfied guests are always a priority for our establishment. We have been with Big Family for over six months. The application is designed for maximum convenience to customers: electronic menu, pre-order, they can partially or fully spend bonuses, evaluate the quality of service, leave a review. It all greatly simplifies the work and helps to get constructive feedback, which, in turn, is an incentive for improvement.
“We have 12 stores now. For me, the important thing is to get current sales information in each of the store in real time. This function is provided by Big Family. The application has the ability to get up-to-date statistics that allow you to perform different types of analysis. In addition, it becomes possible to effectively manage the marketing budget by analyzing the results of advertising campaigns in relation to customer actions. “
The loyalty program is a unique set of actions to stimulate the resale of goods or services to existing customers, in which the CRM system is used to manage, automate and analyze customer actions.
This is an indicator of customer satisfaction with a product or service of a particular brand. Usually determined by re-purchase. Brand loyalty leads to more sales.
The bonus is the internal currency of the loyalty program. Customers have the opportunity to accumulate and pay for purchases.
By connecting a loyalty program to your business, you can analyze customer actions, receive 24/7 feedback with a mobile application on the client side and management and analytics cabinet on the side of your business.
In today’s global market, more and more businesses are turning away from card discount systems and moving to cloud solutions. Uployal, along with other benefits, offers a unique gamification system for customers that encourages the use of the mobile application and the viewing of new offers and news.
We offer several connectivity options that depend on the needs of your business and your budget. You can choose a ready-made solution or individual development that takes into account all the needs of your business and advanced functionality.
Uployal allows you to reward your customers with cashbacks, the amount of which you can set and adjust depending on the needs of your business
Uployal has the ability to integrate with the cash accounting system used by your business (1C, Ultra, Poster, Iiko and others)
The CRM system is software that represents a customer relationship management system. Used to manage business processes, improve customer service, improve sales and analyze results. The Uployal CRM system consists of 2 blocks: a client-side mobile application and a business-side web cabinet, which includes a management and analytics system with the functionality necessary to fulfill the basic tasks and needs of the business.
Yes, operating expenses are reduced compared to the service and support of loyalty card programs, where significant funds are regularly spent on card production, printing, SMS and E-mail.
Accumulation and processing of data on each client, personalization of offers for clients, segmentation and revealing of personal preferences.
Uployal serves as an additional tool for staff evaluation, with full access to the feedback and evaluation system, with the possibility of further employee motivation.
Customers can send feedback after each purchase: this way, the business quickly receives timely identification of problems with the product or service, evaluation of staff performance, quality of service, is a measure of satisfaction with the product or service.